How KRP Properties Improved Their Visitor Management with Hyyphen Welcome

Team impressed by ease of use and customizability

‍KRP Properties are no stranger to making office spaces more welcoming and efficient, owning and operating over 30 buildings in the Kanata Research Park and the Kanata North Technology Park.

No doubt, the pandemic has had a significant impact on working habits, with companies switching to fully remote, followed by hybrid work models. As KRP Properties and their tenants adapt to the ever changing requirements, the team faced the challenge of how to guarantee a positive visitor experience no matter what day or time of the week.

KRP Properties employs a receptionist, yet feels the additional support of Hyyphen Welcome helps to ensure the welcome desk is efficiently covered at all times.

Virtual reception experience

The solution? Hyyphen Welcome, a virtual reception experience that welcomes and guides visitors through an easy-to-use process to quickly and efficiently get them in touch with the right person.

We spoke with Amy Gallant, Office Administrator at KRP Properties, to learn more about the implementation of Hyyphen Welcome and how the team is using it.

“The tool is fantastic! It gives us peace of mind knowing that visitors are greeted promptly upon arrival by having this tool available,” explains Amy. “Whether we have visitors arriving or deliveries being dropped off, this tool has it covered so nobody is left waiting for help.”

Customizability of Welcome

KRP Properties have used Hyyphen Welcome since November of last year and have since made many modifications to the options and workflow visitors are guided through, incorporating feedback received from visitors and their team. Amy adds:

What I love most about Hyyphen Welcome is how easy it is to use and that I can make edits myself. Having the capability to manipulate questions and settings to really tailor it to suit KRP is a huge plus!

KRP Properties replaced an existing visitor management solution with Hyyphen Welcome as it gives them more capabilities and customizability. Hyyphen Welcome integrates into their existing applications to send notifications to their team wherever they are, with additional capabilities being added constantly.

By automating visitor management, organizations can improve efficiency, enhance security, and provide a better experience for their visitors and staff. Take control of your visitor experience and increase staff efficiency with Hyyphen Welcome.

Schedule a Live Demo today to get started!